Allied Telesis Net.Cover® support programs, are designed to provide dedicated and comprehensive cover for your network. Delivering the highest levels of technical support, superior risk mitigation measures and proactive services, to ensure high-availability, business continuity and peace of mind. Multi-level technical phone support, priority queuing and advanced product replacement are among the services available with our Net.Cover support programs; ensuring maximum uptime and ease the troubleshooting of vital network hardware and software issues.
Net.Cover programs offer:
Online Services
Allied Telesis offers a Web-based, online support service, available 24 hours a day, seven days a week. Using your personalized account, you can raise and track the status of your technical support incidents.
Knowledge Base
Net.Cover clients will be registered to the Allied Telesis Support Portal with immediate access to the Knowledge Base.
Software Updates
Allied Telesis Software Support provides online access to software upgrades, updates and bug fixes for all products covered. These updates deliver timely features and enhancements in response to the constant changes that our customers experience in their networking environments.
Hardware Support
Providing hardware troubleshooting and fault diagnosis. Allied Telesis hardware support will cover the cost of repairs in the event of a hardware failure, preventing any unforeseen expenses. The Advanced Hardware Replacement option ensures a minimum of network downtime for mission critical applications. Clients without a valid Net.Cover maintenance plan will receive instructions for basic hardware troubleshooting, while Net.Cover clients will be guided through the failure analysis procedure for fast diagnosis and resolution.
Priority Queue
Net.Cover client’s requests will be prioritized according to the subscribed plan and will be granted live phone access through local toll-free numbers.
Telephone Support
Subscribing to a Net.Cover plan, will entitle you to receive live support from the Allied Telesis Helpdesk, who will guide you step by step for identifying and solving network related issues. Allied Telesis Helpdesk is staffed by engineers with expertise, in both Allied Telesis products and a wide range of networking technologies. Please check our website for the up-to-date list of phone numbers for your country.
