- Remote problem diagnosis and telephone support
- Prepaid shipment to HP repair center
- 3-5 business day offsite repair[1]
- Prepaid return shipment
Category: Warranty & Support Extensions
Send your hardware to the HP designated repair center, deliver it in person or arrange for pickup—choose the service with the shipment option that works best for you.
For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support.
HP’s expert technicians have the tools and resources to repair your equipment properly.
| Features | |
|---|---|
| Number of years | 3 year(s) |
| Type | Pick-up&return |
| Service time (hours x days) | 9x5 |
| Compatibility | Folio 13 |
| HP segment | Business, Enterprise |
| Supplier features | |
|---|---|
| Warranty type | S |
| Warranty coverage | In warranty |
| Support type | Offsite repair |
| Service method | Depot repair |
| Response time | Repaired within 3-7 business days |
| Place of service | Offsite |
| Logistics options | Courier pick up and return |
| Duration | 3 years |
| Coverage period | 36 month(s) |
| Coverage details | Standard workdays - 9 hours |
| Care Pack type | Electronic |
| Additional information | Excludes external monitor |
| Technical details | |
| Number of years | 3 year(s) |
| Type | Pick-up&return |
| Service time (hours x days) | 9x5 |
| Compatibility | Folio 13 |