- Remote problem diagnosis and telephone support
- Prepaid shipment to HP repair center
- 3-5 business day offsite repair[1]
- Prepaid return shipment
Category: Warranty & Support Extensions
HP provides door-to-door service that includes pickup, repair of the defective product, and return of the operational product.
For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support.
HP’s expert technicians have the tools and resources to repair your equipment properly.
| Features | |
|---|---|
| Number of years | 1 year(s) |
| License quantity | 1 license(s) |
| Supplier features | |
|---|---|
| Warranty type | P |
| Warranty coverage | Post warranty |
| Support type | Offsite repair |
| Service method | Depot repair |
| Response time | Repaired within 3-7 business days |
| Place of service | Offsite |
| Logistics options | Courier pick up and return |
| Duration | 1 year |
| Coverage period | 12 month(s) |
| Coverage details | Standard workdays - 9 hours |
| Care Pack type | Electronic |
| Additional information | Excludes external monitor |
| Technical details | |
| Number of years | 1 year(s) |
| License quantity | 1 license(s) |