- Remote problem diagnosis and support
- Offsite repair or replacement
Category: Warranty & Support Extensions
Expand your protection on your HP devices with repair for up to 5 years without additional out-of-pocket expenses.
Get employees back to productivity with convenient remote support that aims to solve device issues with 85% first time resolution.[1,8]
For more complex issues, choose more cost-efficient diagnosis and repair with HP offsite support.[1]
| Features | |
|---|---|
| Number of years | 2 year(s) |
| Type | Pick-up&return |
| Service time (hours x days) | 9x5 |
| HP segment | Business, Enterprise |
| Supplier features | |
|---|---|
| Warranty coverage | In warranty |
| Support type | Offsite repair |
| Service method | Depot repair |
| Response time | Repaired within 3-7 business days |
| Place of service | Offsite |
| Logistics options | Courier pick up and return |
| Duration | 2 years |
| Coverage period | 24 month(s) |
| Coverage details | Standard workdays - 9 hours |
| Care Pack type | Electronic |
| Technical details | |
| Number of years | 2 year(s) |
| Type | Pick-up&return |
| Service time (hours x days) | 9x5 |