- Hardware replacement options: Return to Factory, Advanced Replacement
- Return to Factory (RTF): we replace parts within 10 working days from reception of the faulty part at the Alcatel-Lucent warehouse
- Advanced Replacement (AVR): we ship replacement parts within one working day from the time the Alcatel-Lucent Technical Support engineer diagnoses the part as faulty and order is booked
- 4 Hour Advanced Replacement (AVR): we replace parts within four hours from the time the Alcatel-Lucent Technical Support engineer diagnoses the part as faulty and order is booked. Please contact your Alcatel-Lucent representative to check if this offer is available in your area
- Regular operating system updates and upgrades
- 24/7 access to remote Technical Support and remote diagnostics by phone and online
- Our Network Software Support Services are provided by our Partners, and do not replace support delivered via our Partners
- Available for purchase via our Partners in specific countries only
Category: Warranty & Support Extensions
